Front of House Manager

£34,000 a year + Bonus

The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington.

At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family.  

We offer a range of benefits

• Employee and Friends & Family rates across Cycas Hospitality Hotels
• Free medical healthcare plans
• Wellbeing sessions, free counselling and financial wellbeing.
• Pension Scheme
• Continuous Learning & Development opportunities

The Front of the House core purpose is to:

You will be fully responsible for the day-to-day operations of front office, F&B  housekeeping and breakfast operation. You will support the General Manager and drive the team to succeed. This position will involve a high degree of hands-on leadership and involvement. This is a dynamic role and you will need to be flexible to suit the needs of the business including shift patterns that includes weekends.  

The Front of House Key Responsibilities:

• Team Leadership: Manage daily operations, set goals, mentor staff, and ensure necessary training and tools are provided.
• Guest Experience: Implement service recovery, respond to guest concerns, and lead marketing efforts to enhance satisfaction.
• Operational Excellence: Ensure safety, comply with health regulations, and maintain external relations.
• Staff Development: Identify training needs and foster professional growth.
• Quality Assurance: Conduct inspections and audits to maintain quality standards.
• Crisis Management: Implement emergency plans for guest and staff safety.
• Daily Operations Support: Actively support operations, engage with tasks, and maintain a hands-on approach.
• Communication: Use active listening and collaborative problem-solving to foster teamwork.
• Soft Skills: Demonstrate problem-solving, ensure balanced workloads, and maintain a positive, fun work environment.

About you

• Strong experience in hotel operations, particularly in front office. Background in F&B and housekeeping also desirable
• Hands on approach, flexible,  can do attitude, solution focus with great self-management skills.
• Great leadership skills, willing to train and coach the team
• Previous work experience in a Boutique Style hotel is desired but not essential
• Ambassador for Cycas values: growth, integrity, team work & fun.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. Our purpose to develop and inspire Europe’s best hospitality team. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

*All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.*