Assistant Front of House Manager

£33,000 per annum

Four Points Flex by Sheraton London Shoreditch East

We are seeking a dynamic, proactive, and hands-on Assistant Front of House Manager to join our team at Four Points Flex by Sheraton London Shoreditch East. This is an exciting opportunity to support both our Front Office and F&B outlet, ensuring seamless operations and exceptional guest experiences in line with Marriott brand standards.

As part of Marriott International, you will embody our core values — Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World — bringing initiative, professionalism, and a genuine passion for hospitality to everything you do.

All the Perks You Deserve

• Access to Marriott worldwide associate discounts
• Team meals on duty
• Continuous learning, cross-training & development opportunities
• Free counselling sessions through our health plan
• Access to free medical healthcare plans
• Workplace pension scheme
• Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more

Key Responsibilities

• Support the Front Office Manager in overseeing daily operations across Front Office and F&B
• Take a proactive, hands-on approach to leadership, leading by example during busy service periods
• Ensure a smooth, efficient, and elegant check-in and check-out experience
• Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally
• Monitor guest feedback and implement initiatives for continuous service improvement
• Lead, train, coach and develop team members to ensure consistent service excellence
• Assist with staff scheduling, performance management, and departmental training plans
• Drive a culture aligned with Marriott values, fostering collaboration, accountability and positivity
• Ensure compliance with all Marriott brand standards, policies, and procedures
• Maintain strong interdepartmental communication to deliver a seamless guest journey

What We’re Looking For

We are looking for a confident, detail-oriented hospitality professional with strong initiative and a proactive mindset. The ideal candidate will demonstrate:

• Proven experience in Front Office or Guest Services within a quality hotel environment
• Excellent guest relations experience with a genuine passion for personalised service
• Strong leadership and team development skills, with the ability to train, coach and inspire others
• A hands-on management style and the ability to remain calm under pressure
• Strong organisational, problem-solving and decision-making abilities
• Knowledge of front office systems and operational procedures
• A professional, positive attitude aligned with Marriott’s culture and service philosophy
• Marriot experience is very welcome.

All offers of employment are conditional upon receipt of two satisfactory references and proof of eligibility to work in the United Kingdom